- Startup Spells 🪄
- Posts
- How Assembly Reduced Support Requests with Last-Used Email Displays
How Assembly Reduced Support Requests with Last-Used Email Displays
PLUS: DeepSeek Proves AI Comes for All Jobs - Even AI Jobs
Startup Spells 🪄
January 28, 2025
How Assembly Reduced Support Requests with Last-Used Email Displays
A common problem for apps like Photo AI is users forgetting which email address they used to sign up. This leads to frustrated customers and repetitive support tickets.
The Problem: Forgotten Emails Create Unwarranted Support Requests
Users often sign up with multiple email addresses or Google accounts, especially without password managers. For example, Photo AI customers repeatedly reported:
“I paid but can’t log in.”
“I’m stuck in a loop where login attempts trigger new activation emails.”
In one case, a user’s subscription was active, but they couldn’t access their account. Every login attempt sent a new signup email, creating confusion. The root cause? They were using the wrong email address.
Photo AI - Recurring Support Requests
The Fix: Show Users Their Last-Used Email
The solution, inspired by Assembly, involves storing the user’s login details securely:
Save the email after login: When a user logs in successfully, save their email and login method (e.g., Google, email/password) in a cookie.
Set an expiration date: Cookies expire after 60 days for privacy purposes.
Display it clearly: On the login page, show a message like “Last signed in as: [email protected]”.
Assembly - Last Used Email
For example, after implementing this, Assembly’s login page displays: “Last used: [email protected]”
The alternatives are using local storage instead of cookies for longer persistence or showing Stripe receipt instructions (e.g., “Search your inbox for ‘Your receipt from Photo AI’”) using AI ChatBot.
Top Tweets of the day
1/
By far one of my favorite use cases for Claude is instantly writing disposable one-off scripts to accomplish whatever bespoke task I'm trying to do. Legitimately feels like a superpower for using computers.
— Alex Albert (@alexalbert__)
4:00 PM • Jan 21, 2025
You don't need to find JPG to WEBP converter online anymore.
You can easily build one for free.
2/
Same capsicum, same vendor, same location and same time. On Zepto.
On android price- Rs 21
On iPhone price- Rs 107What is Zepto engineers smoking lol
— Shark (@fintech_shark)
7:37 PM • Jan 24, 2025
You can easily charge rich people more.
Zumba classes in premium locations cost more than their counterparts in locations with lower income or less affluent areas.
3/
The #1 use case of web browsing agents isn't ordering food/booking flights
it's using other agentic platforms.
instead of human in the loop you have *another* agent in the loop.
this creates a semi autonomous agent.
this is probably how we get to agi:
- vertically agents… x.com/i/web/status/1…— Sully (@SullyOmarr)
8:15 PM • Jan 25, 2025
In the future (I mean by the end of the year), your AI Agents will talk to other people's AI Agents.
Maybe we don't need VAs anymore. This demo proves it.
Rabbit Holes
No, Deepseek R1 is NOT "better" than o1 BUT you get 25x COMPUTE by IndyDevDan
DeepSeek Proves AI Comes for All Jobs - Even AI Jobs by Matt McDonagh
Four Things I Learned By Asking My Customers by Rob Walling
What’d ya think of today’s newsletter? Hit ‘reply’ and let me know.
Do me a favor and share it in your company's Slack #marketing channel.
First time? Subscribe.
Follow me on X.
Reply